Reducing 7000 patients in the queue down to 0
In just one year, Aleris Sleep Apnea reduced the patient queue from 7000 patients to 0 and reduced the waiting times for sleep care from 1.5 years to 2 weeks. All this at a lower cost. How did they do it?
It is an impressive change work that the staff at Aleris Sleep Apnea has done. Many were skeptical when the work started. So what were the keys?
1. Right staff
The first thing that Aleris Sleep Apnea focused on was having the "right staff", ie staff who like change and working digitally in healthcare. In this Swedish TV news report, Agneta Skoglar, operations manager, and Natalie Dejbakhsh Klintenstedt, unit manager, talk about their journey.
2. Automate the processes
In the Swedish TV news report, Natalie Dejbakhsh Klintenstedt says that patients no longer need to come to the clinic with the sleep equipment to collect the sleep values. The reading is now done digitally and completely automatically directly from the patient's home.
The automation of care processes is the second key to Aleris Sömnapné's success. The system takes the patient forward in the care flow and the only interaction happens when the flow is completed or in the event of deviations. Here Emil Lennartsson, CIO at Aleris Sömnapné tells more about automated sleep registration.
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3. Clear gaol, and focus on volumes
The third key to success was having a clear goal and daring to keep it even though it can sometimes be a bumpy road. Aleris Sleep Apnea has also invested in automating the processes that contain the largest number of patients. By this, the digital systems can be used optimally, and the maximum number of patients also have access to the benefits of automation. Here Emil Lennartsson, CIO at Aleris Sömnapné summarizes the success factors (in Swedish).